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Tenant services

At Pinpoint
we value quality
tenants and
ensure that your
renting experience
is a happy and
positive one.

Outlined below is some information which we hope will assist you during your tenancy.

Property inspections
A routine inspection will be carried out within the first 12 weeks of your tenancy. Thereafer, they will be conducted at least once a year.

Rent payment
Rent must be paid in advance and in accordance with your lease. If you are unable to pay rent for any reason, you must contact our office immediately to discuss.

A duplicate key to all properties is retained by Pinpoint Property Management. Under special circumstances, the keys may be borrowed during office hours, but must be returned within 24 hours.

We advise that you make your own arrangements for the provision of a spare key should you lock yourself out. Locks may only be changed with permission from the landlord and you must supply us with a spare set of keys.

We strongly recommend that you take out insurance for your contents. The landlord has no obligation to cover for the loss, theft or damage of your belongings.

Electricity, Gas and Telephone
It is each tenant's responsibility to have the appropriate account placed in their name(s) and then arrange to have the accounts finalised prior to vacating the premises

Repairs and Maintenance
All repairs requests should be completed using our Property Maintenance Request Form. For urgent repairs, please contact us immediately on 0404 888 511.

Talk directly
with our
0404 888 511  


Phone: 0404 888 511